You can exchange, return, or cancel a product order up to 14 days from the date of receipt of the shipment, provided the product is closed and in its original packaging.

All you have to do is contact our customer service at 09-8805558 and coordinate the date of returning the products to the warehouse or request to cancel the order if it has not yet been delivered.

If you have decided to return an item and would like to receive your money back, you must come with the products and the tax invoice to the store in Shefayim, located in the outskirts of Shefayim, Sunday-Thursday, from 10:00 AM to 3:00 PM.

After canceling/returning the order, you will receive a full refund minus a cancellation fee of 5% of the order price or 100 NIS, whichever is lower, within 30 business days of returning the product, in accordance with the credit card company's guidelines. The refund will always be made under the same terms and conditions under which the transaction was charged and to the payment method used to make the transaction (if paid in installments, the refund will also be in installments, and so on).

* Returning products is subject to the company's discretion, and in any case, it is mandatory that the product is completely new, without marks, defects or stickers.

* A product for return will only be a product purchased through the online sales platform only! 

* No products will be returned without presenting the original invoice for the order.
* We cannot take responsibility for delays related to the various shipping companies, but remember that for any questions or problems, we are available by phone: 8805558 -09
* Wine, champagne, soft drinks and alcoholic beverages that may spoil due to lack of refrigeration cannot be returned.

*Returns via the shipping company will be charged a shipping fee of 40 NIS.

The text is written in the masculine gender but refers to both genders.